The Encore Boston Harbor, a luxury resort and casino, will open soon in Boston and our company Advoqt was developing a bus app for them to facilitate the transportation of customers to the resort.
XMind | Adobe XD
As the UI/UX designer for the application, I communicated with the resort to confirm that the goal for this app was to ensure timely communication and coordination among three groups of people, the administrators, the bus drivers, and the passengers. Therefore, the app should have three different user interfaces. Using XMind, I created a diagram to state the goals on each interface and how they should connect and communicate to each other. I circulated the sitemap to clients and app developers for their feedbacks.
After reaching agreement on app structure and function, I created the wireframe using the Adobe XD for clients to review. Considering Encore customers may have great age and culture diversity, my designing goal was to be user-friendly and efficient. For example, I designed the interface to be multilingual, included Casino Point as option for payments and also replaced paper tickets with QR code to reduce material and time cost.